Frequently Asked Rewardz Questions

STRAINZ REWARDZ PROGRAM INFORMATION

1. What is Strainz Rewardz?

Strainz Rewardz is our way of thanking our loyal guests for choosing Strainz. As a member, you’ll feel the love by being rewarded with exclusive offers sent to you via email. The program is free; simply shop like you always do — and get rewarded for it.

2. How does it work?

When checking out online, be sure your Strainz Rewardz member ID is on your My Account page at Strainz.com. Then, just make sure you’re logged in before you check out, and your purchases will automatically be credited to your member account.

3. How does the points system work?

You earn 1 point for every $1 you spend.

4. Why join Strainz Rewardz?

• Membership is free.
• Earn 1 point for every $1 you spend.
• Earn points on any product at Strainz.com
• Redeem points anytime at Strainz.com
• Earn points faster with special bonus-point offers.
• Get access member-exclusive sales.
• Get a free gift or 50 bonus points on your birthday just for being a member!
• View your points balance under your account dashboard at Strainz.com.
• Check out the “Earning Points” and “Redeeming Points” sections of these FAQs to learn more.

5. Does it cost anything to be a member?

No — enrollment in the Strainz Rewardz program is FREE. Hooray!

6. What are the rules of the program?

Rules appear in the Program Terms & Conditions, or you can contact us here.

EARNING POINTS

You earn points on every purchase you make on Strainz!

1. How do I earn points online?

Make sure your Strainz Rewardz member ID is on your My Account page at Strainz.com. Then, make sure you’re logged in when you make a purchase, and your points will be added to your member account automatically when your items have shipped.

2. How are points calculated?

Members earn 1 point for every $1 spent on qualifying purchases.

3. When do my points appear in my rewards account?

Points will be credited to your account within 72 hours after your order has shipped.

4. Do all my purchases count toward my points?

You can earn points on all our products. However, gift cards, shipping charges, discounts from vendor coupons (or other similar discount coupons), taxes, and fees are not eligible for points.

See the Program Terms & Conditions for complete details.

5. Can I earn base and bonus points on the same item/transaction?

Yes, members can earn base and bonus points on the same product/transaction. For example, members will earn 100 base points on a $100 qualifying purchase and an additional 30 bonus points.

Bonus Points are issued for the following:

6. How long are points valid?

Points will expire one year after the date they were earned.

7. Will I receive any birthday gifts?

Yes, if you provide us with your birthday, you will receive 50 points on your birthday.

8. What happens to my points when I return an item?

Your points, base and bonus, are deducted from your points balance.

MANAGING YOUR PROFILE

1. Can I share my membership with a family member or friend?

No, the Strainz Rewardz account is individual and non-transferable.

2. How can I check to see if I have any offers or points?

To check your points balance and your bonus point offers online, go to the My Rewardz page. Click here https://strainz.com/my-account/

3. I forgot my password to access the Strainz.com. What do I do?

During the sign-in process, click the “Forgot your password?” link. A new password will be sent to the email address associated with your online account.

4. Can I change my online profile user name?

Yes! You can change your user name in the My Account section.

5. I forgot the user name I used when I signed up. What do I do?

During the sign-in process, click the “Forgot your user name?” link. Provide the email address associated with your online account, and your user name will be sent to you.

ENROLLMENT

1. How do I enroll in the Strainz Rewardz program?

Online

• If you do not have an Strainz online account: Click “Log in” on the top of the Strainz.com home page. Click “Create an Account”. Follow the steps to create an online account and join our Rewardz program.
• If you have an Strainz online account: Log in to your account dashboard and go to My Rewardz. Follow the steps to Join our Rewardz program.

2. What information do I need to provide to join?

• To receive all the benefits of membership, you must provide a valid email address and birthday. Opting in to receive emails from Strainz and providing your birthday allows us to send you exclusive member offers including a special gift in your birthday month.

3. Are there any requirements for becoming a member?

You must be at least 18 years old to enroll in the program.

4. My family has more than one Strainz shopper. Can we have additional Strainz Rewardz memberships?

Yes, every family member can have one Strainz Rewardz membership. Just remember that memberships cannot be combined.

5. Where can I find my points balance?

• To check your Strainz Rewardz point balance, simply go to Strainz.com and sign in to your online account or create an account and provide your member ID during the process. Once you are logged in, click on the MY REWARDZ link to view your points.
• Make sure you are signed up for Strainz emails so we can send you some love and bonus point purchase days!

REDEEMING POINTS

Point Values

1. How do I redeem my points?

You can redeem your points at Checkout. When you finish adding all products to your cart, proceed to checkout and provide your shipping information. When you get to the payment page, find the field at the bottom of the page where you can select how many points you want to redeem. Make your selection and proceed through checkout.

2. Can I use my points with other discounts and specials offered by Strainz?

Yes, your points can be combined with other discounts and special offers, as well as any form of payment accepted at Strainz. For example, you can redeem your points and use coupons (e.g., $3.50 off $10) in the same transaction.

3. What items do not qualify for point redemption?

Most products are eligible for point redemption. Gift cards, taxes, and fees are excluded. See Program Terms & Conditions for complete details.

4. What happens if I return something I bought using points redemption?

If you use your Rewardz points to buy something and then return that item, you will receive only what you paid in cash plus the points you redeemed back to use on a future purchase. If you originally purchased more than one item in your redemption transaction, you will receive the proportionate amount of points back.

5. Can I give my points to a friend or family member?

No, Strainz Rewardz points are not transferable.

EMAIL SUBSCRIPTION

1. What emails will I receive as a member?

By providing us with a valid email address, you agree to the Programs Terms & Conditions and you will receive key program benefits such as bonus point promotions, birthday gifts and other exclusive offers that are only available via email.

2. How do I stop receiving Strainz emails?

To opt out of email communications, log into your account and go to My Account. Click “Unsubscribe” in the Email Preferences section. Or, you can click the “unsubscribe” link at the bottom of any Strainz email you receive. However, if you opt out, we can’t send you member-exclusive offers and events. If you miss our emails and offers, you can always go online and subscribe to them again.

3. What if I don’t see my points posted in my rewards account?

Please contact the Strainz customer service team here, and they will assist you.

SPECIAL OFFERS

1. What special offers can I get as a member?

The Strainz Rewardz program rewards you with special offers based on the products and services you love. You’ll receive custom offers sent via email. Examples of these member exclusive offers are bonus points on specially selected products, early access to sales and deals, double or triple bonus points days, coupons for shopping discounts, and much more.

2 My friend got a special coupon offer, and I didn’t. How do I get that offer?

Strainz Rewardz is designed to give you offers tailored to you. Not all offers are available to all members.

PRIVACY AND SECURITY

1. How will my personal information be used?

Please visit our Privacy Policy page here.

2. How will you use the information I provide on this site?

Please visit our Privacy Policy page here.

HAVE MORE QUESTIONS?

Please contact our customer service team here.